Store Terms and Conditions

These Terms and Conditions define the rules for using the Lesens online store, placing and processing orders, concluding sales agreements, making payments, delivery, personal collection, complaints and returns. Lesens primarily sells to business customers, while also serving consumers and entrepreneurs who are entitled to consumer protection.

1. General Provisions

1.1. The Lesens online store is operated by LESENS POLSKA, ul. Oficerska 43, 42-202 Częstochowa, Poland, NIP: 5732325394, REGON: 240871312, e-mail: biuro@lesens.pl, tel. +48 34 365 79 73.

1.2. These Terms and Conditions define the rules for using the Store, placing and processing Orders, concluding sales agreements, making payments, delivery, personal collection, complaints, withdrawal from an agreement, and the rules applicable to B2B sales.

1.3. The Store sells both to individuals and businesses. Due to the nature of its business, Lesens primarily conducts sales to business customers.

1.4. These Terms and Conditions are available free of charge on the Store's website in a form that allows them to be saved, reproduced and printed.

1.5. Agreements concluded through the Store are concluded in Polish.

1.6. Information presented in the Store, including product descriptions, photographs, prices and availability, constitutes an invitation to conclude an agreement within the meaning of Article 71 of the Polish Civil Code, unless the content of a particular information states otherwise.

2. Definitions

2.1. Store – the Lesens online store operated by the Seller.

2.2. Seller – LESENS POLSKA, ul. Oficerska 43, 42-202 Częstochowa, Poland.

2.3. Customer – an individual, legal entity or organizational unit with legal capacity that makes a purchase in the Store.

2.4. Consumer – an individual entering into a legal transaction with the Seller that is not directly related to their business or professional activity.

2.5. Entrepreneur with Consumer Rights – an individual entering into an agreement with the Seller directly related to their business activity, where the agreement does not have a professional character for that person, resulting in particular from the subject of the business activity conducted by them.

2.6. Business Customer – a Customer making a purchase in connection with their business or professional activity who is not entitled to consumer protection as a Consumer or Entrepreneur with Consumer Rights.

2.7. Goods / Product – a product presented in the Store and capable of being the subject of a sales agreement.

2.8. Order – a declaration of intent made by the Customer directly aimed at concluding a sales agreement for selected Goods.

3. B2B Sales and Rules Applicable to Business Customers

3.1. Lesens primarily conducts sales to business customers making purchases in connection with their business or professional activity.

3.2. In the case of a Business Customer who is not entitled to consumer protection, concluding an agreement through the Store does not create a statutory right to withdraw from the agreement within 14 days.

3.3. The mere fact that a purchase was made online does not give a Business Customer the right to return Goods in full and resalable condition.

3.4. A return of Goods in full and resalable condition by a Business Customer may be accepted by Lesens only after prior agreement and acceptance of the return by the Seller.

3.5. If a voluntary B2B return is accepted, Lesens may determine individual conditions for its processing, including the return deadline, condition and completeness of the Goods, method of securing the Goods, transport costs and settlement method.

3.6. Sending Goods back by a Business Customer without prior acceptance by Lesens does not constitute acceptance of the return or an obligation on the part of the Seller to refund the payment.

3.7. Lesens may refuse to accept a voluntary B2B return, in particular in the case of Goods ordered individually, prepared according to the Customer's specifications, sourced specifically on request, opened, used, incomplete, damaged or having characteristics that make their further resale difficult.

3.8. The provisions of this section do not limit the rights of a Business Customer arising from mandatory provisions of law or rights arising from the agreement concluded between the parties.

4. Rules for Using the Store

4.1. The Customer is required to use the Store in accordance with applicable law, these Terms and Conditions and good commercial practice.

4.2. The Customer is required to provide accurate information that enables the Order to be properly processed.

4.3. The Seller shall not be liable for the inability to process an Order resulting from incorrect or incomplete information provided by the Customer if such information prevents proper processing of the Order.

4.4. Proper use of the Store requires a device with Internet access and an up-to-date web browser.

5. Placing and Processing Orders

5.1. Orders may be placed through the Store 24 hours a day, 7 days a week, subject to technical interruptions or other circumstances beyond the Seller's control.

5.2. To place an Order, the Customer selects the Goods, quantity, delivery method and payment method, and then provides the information necessary to process the Order.

5.3. Before placing an Order, the Customer receives information about the price of the Goods, delivery costs and the total value of the Order.

5.4. Placing an Order by the Customer constitutes an offer to conclude a sales agreement under the terms specified in the Order.

5.5. After the Order is placed, the Seller sends the Customer confirmation of its receipt.

5.6. The sales agreement is concluded when the Seller confirms acceptance of the Order for processing, unless applicable law or individual arrangements between the parties provide otherwise.

5.7. If processing an Order proves impossible, in particular due to the unavailability of the Goods, the Seller shall inform the Customer and, if payment has already been made, refund the funds received in respect of the unfulfilled part of the Order.

5.8. The standard Order processing time is 1 to 14 business days, unless a different period is indicated for the Goods or during the ordering process.

5.9. If Goods are available at different times, the Seller may contact the Customer to agree on the method of processing the Order.

6. Prices and Payments

6.1. Prices of Goods displayed in the Store are gross prices unless expressly stated otherwise.

6.2. Prices are stated in the currency indicated in the Store.

6.3. Delivery costs are not included in the price of the Goods unless information concerning a particular Product or Order states otherwise.

6.4. Delivery costs are presented to the Customer before the final placement of the Order.

6.5. The total value of the Order, including the price of the Goods and delivery costs, is presented before the agreement is concluded.

6.6. The Customer may make payment using the payment methods available during the ordering process.

6.7. The availability of individual payment methods may depend on the selected delivery method, Order value or other conditions indicated during the ordering process.

6.8. For purchased Goods, the Seller issues an appropriate sales document, in particular a fiscal receipt or VAT invoice, in accordance with applicable law.

7. Delivery and Personal Collection

7.1. Goods may be delivered by courier, carrier or the Seller's own transport, in accordance with the delivery methods available when placing the Order.

7.2. Delivery is made to the address indicated by the Customer when placing the Order.

7.3. The Customer may also choose personal collection if this option is available for the relevant Order.

7.4. Personal collection takes place at:
ul. Oficerska 43
42-202 Częstochowa, Poland
during the hours indicated on the Store's website.

7.5. Before personal collection, the Customer should make sure that the Order is ready for collection.

7.6. In the case of delivery, the Customer should, where possible, inspect the condition of the shipment upon receipt.

7.7. Any damage to the shipment during transport should, where possible, be documented, in particular by taking photographs and, where possible, preparing a damage report with the carrier.

7.8. Failure to prepare a damage report does not limit the Customer's rights under applicable law.

8. Right of Withdrawal – Consumer and Entrepreneur with Consumer Rights

8.1. A Consumer or Entrepreneur with Consumer Rights who has concluded a distance agreement with the Seller may withdraw from the agreement without giving a reason within 14 days, subject to exceptions provided for by law.

8.2. In the case of a sales agreement concerning a single Product, the 14-day period begins on the day on which the Customer or a person designated by the Customer takes possession of the Product.

8.3. If the agreement concerns multiple Products delivered separately, in batches or in parts, the period begins on the day on which the Customer receives the last Product, batch or part.

8.4. The deadline is met if the withdrawal statement is sent before the expiry of the 14-day period.

8.5. The withdrawal statement may be submitted in any form that clearly expresses the Customer's intention to withdraw from the agreement. For evidentiary purposes, submission in writing or electronically is recommended.

8.6. The withdrawal statement may be sent to the Seller at: LESENS POLSKA, ul. Oficerska 43, 42-202 Częstochowa, Poland or by e-mail to: biuro@lesens.pl.

8.7. In the event of an effective withdrawal from the agreement, the agreement is deemed not to have been concluded.

8.8. In the event of an effective withdrawal, the Seller shall refund payments in accordance with applicable law, including, where required by law, the cost of the cheapest standard delivery method available in the Store.

8.9. If the Customer selected a more expensive delivery method, the Seller is not obliged to refund the difference between the selected method and the cheapest available standard delivery method.

8.10. The Seller may withhold the refund until the returned Goods have been received.

8.11. The refund shall be made using the same payment method used by the Customer, unless the Customer expressly agrees to another solution that does not incur additional costs for the Customer.

8.12. The Customer should return the Goods without undue delay, no later than within 14 days from the date on which the Customer withdrew from the agreement.

8.13. The direct cost of returning the Goods shall be borne by the Customer, unless the Seller has agreed to bear it or the obligation to bear such cost results from applicable law.

8.14. The Customer is liable for any reduction in the value of the Goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning.

9. Exclusions from the Right of Withdrawal

9.1. The right of withdrawal does not apply in cases specified by applicable law.

9.2. In particular, the right of withdrawal may not apply to Goods:

9.3. If the right of withdrawal is excluded or limited with regard to a particular Product, the relevant information shall be provided to the Customer before the agreement is concluded where such obligation arises from applicable law.

10. Condition of Returned Goods

10.1. A Consumer or Entrepreneur with Consumer Rights has the right to inspect the Goods and check their nature, characteristics and functioning to the extent that would be possible in a physical store.

10.2. Handling the Goods beyond what is necessary to inspect them may result in liability for any reduction in their value, in accordance with applicable law.

10.3. This may include situations where the Goods require additional cleaning, refurbishment, repackaging, removal of signs of use or other actions necessary to restore them to a condition allowing them to be resold.

11. Complaints – Consumer and Entrepreneur with Consumer Rights

11.1. The Seller is obliged to deliver Goods to a Consumer or Entrepreneur with Consumer Rights that comply with the agreement.

11.2. If the Goods do not comply with the agreement, the entitled Customer may submit a complaint in accordance with applicable law.

11.3. Depending on the circumstances and applicable law, the Customer may request that the Goods be brought into conformity with the agreement through repair or replacement, and in cases provided for by law, a price reduction or withdrawal from the agreement.

11.4. A complaint may be submitted by post to: LESENS POLSKA, ul. Oficerska 43, 42-202 Częstochowa, Poland or by e-mail to: biuro@lesens.pl.

11.5. The complaint should preferably include the Order number, Customer details, a description of the problem and the expected method of resolving the matter.

11.6. The Seller shall respond to the complaint within the period required by applicable law.

12. Complaints by B2B Customers

12.1. In the case of Business Customers who are not entitled to consumer protection, complaints are handled on the basis of the agreement concluded between the parties and applicable law.

12.2. A complaint concerning a defect, non-conformity of the Goods with the agreement or another issue concerning proper fulfilment of the Order is a separate procedure from a voluntary return of Goods in full and resalable condition.

12.3. A Business Customer may submit a complaint in particular electronically to biuro@lesens.pl or in writing to the Seller's address.

12.4. The complaint should contain information allowing identification of the Order, a description of the identified problem and, where possible, documentation enabling assessment of the complaint.

12.5. Depending on the nature of the complaint, Lesens may request additional information, photographs, documents or access to inspect the Goods.

12.6. To the extent permitted by applicable law, the Seller's liability towards a Business Customer may be limited or excluded on the basis of the agreement between the parties.

13. Voluntary Exchange of Goods

13.1. Irrespective of the statutory rights of a Consumer or Entrepreneur with Consumer Rights, the Seller may allow the purchased Goods to be exchanged for another Product available in the offer.

13.2. In the case of a Business Customer, exchange of Goods in full and resalable condition is voluntary and requires prior agreement with the Seller.

13.3. The Seller may determine individual exchange conditions, in particular concerning the condition of the Goods, deadlines, transport costs and any price differences.

13.4. The voluntary exchange procedure does not limit the statutory rights of Consumers or Entrepreneurs with Consumer Rights.

14. Personal Data

14.1. The Seller is the controller of Customers' personal data.

14.2. Personal data is processed in accordance with applicable law, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).

14.3. Detailed information concerning the processing of personal data is provided in the Store's Privacy Policy.

14.4. Data may be transferred to entities involved in processing Orders, in particular payment operators, courier companies, IT service providers and accounting service providers, to the extent necessary for the relevant purposes.

15. Reviews and Content Published by Customers

15.1. If the Store allows Customers to publish reviews concerning Goods or services, the Customer should publish lawful and truthful content.

15.2. It is prohibited to publish content that infringes the rights of third parties, personal rights, copyrights or other rights protected by law.

15.3. If the Store displays consumer reviews, information concerning the manner in which such reviews are obtained and verified is provided in accordance with applicable law.

16. Out-of-Court Dispute Resolution

16.1. A Consumer or Entrepreneur with Consumer Rights may use out-of-court methods for handling complaints and pursuing claims provided for by applicable law.

16.2. In particular, a Consumer may seek assistance from a municipal or district consumer ombudsman or from relevant consumer protection institutions.

16.3. Use of out-of-court dispute resolution methods is voluntary unless participation in a particular procedure is required by law.

17. Liability and Provisions Concerning Business Customers

17.1. The provisions of these Terms and Conditions are not intended to exclude or limit the rights of Consumers or Entrepreneurs with Consumer Rights arising from mandatory provisions of law.

17.2. In the case of Business Customers, to the extent permitted by applicable law, the Seller's liability may be limited or excluded in accordance with the agreement concluded between the parties and applicable provisions of the Polish Civil Code.

17.3. In particular, in B2B relationships the parties may, to the extent permitted by law, regulate the scope of the Seller's liability for the Goods differently.

17.4. If any provision of these Terms and Conditions is found to be invalid or ineffective, the remaining provisions shall remain in force and the relevant provision of law shall apply in place of the invalid provision.

18. Amendments to the Terms and Conditions

18.1. The Seller may amend these Terms and Conditions in particular in the event of:

18.2. Customers shall be informed of amendments to the Terms and Conditions by making the new version available in the Store.

18.3. Amendments to the Terms and Conditions shall not affect rights acquired by Customers before the amendment enters into force.

18.4. Orders placed before the new version of the Terms and Conditions enters into force shall be governed by the version applicable at the time the Order was placed, unless mandatory provisions of law provide otherwise.

19. Final Provisions

19.1. Matters not regulated by these Terms and Conditions shall be governed by Polish law, in particular the Polish Civil Code and the Act on Consumer Rights to the extent applicable.

19.2. In the case of Consumers and Entrepreneurs with Consumer Rights, the provisions of these Terms and Conditions shall be applied taking into account mandatory provisions of law protecting such parties.

19.3. In the case of Business Customers, these Terms and Conditions shall be applied taking into account the nature of the B2B relationship and the provisions governing transactions between businesses.

19.4. These Terms and Conditions shall enter into force on 18 August 2026.

These Terms and Conditions are effective from 18 August 2026 and apply to Orders placed from that date, subject to applicable law.